Pandemic Plus Plan by April

Customer Reviews (8 Total)

Reviews with Claims (1 Total)  

Reviews with Claims (1 Total)

Average Rating:

Overall:
Coverage:
Cost:
Claims:
Displaying 1-8 of 8 total reviews
   

Reviewed By: MICHAEL G.
Location: New Jersey
Review Date: October 6, 2020
Traveled To: United States

 Verified Customer

Overall:
Coverage:
Cost:
Claims:

Customer Comments

the fine print is borderline criminal and I will be taking it up with various attorney generals and Insurance oversight regulatory agencies. I paid for a CFAR reason policy. April originally told me that my unreimbursed amount was slightly higher than what I insured therefore they will not be paying ANY amount. In what world does that make sense. Yes, its in fine print so they have plausible deniability but who reads 43 pages of fine print thinking this is a stipulation?
Again, terms like this are borderline criminal. Who among us has a crystal ball to know exactly what will/wont be reimbursed and at what percentage? This will escalate as high as I can take it. April eventually agreed to pay me but I'm still waiting to receive the check. thank you

Response From April

We thank Mr. G***** (name redacted for privacy) for bringing his situation to our attention. We immediately looked into the issue within a few business hours of receiving the complaint & found that Mr. G*****'s (name redacted for privacy) claim had already been satisfactorily resolved. As it turns out, there was a mistake in the documentation that Mr. G***** (name redacted for privacy) received from his vacation rental company & submitted to our claims department. As soon as our adjuster was able to resolve this with Mr. G***** (name redacted for privacy), the denial was quickly reversed to an approval. We hope this improves Mr. G*****'s (name redacted for privacy) impressions of April & makes him reconsider his review. We welcome the policyholder to contact us with any further concerns or questions.

Reviewed By: Walter W.
Location: Delaware
Review Date: March 20, 2021
Traveled To: Dominican Republic

 Verified Customer

Overall:
Coverage:
Cost:
Claims:Did Not File A Claim

Customer Comments

Very east to book the insurance, even though we rarely use it. The security of knowing it's there if we need it brings peace of mind.

Reviewed By: Edward Z.
Location: California
Review Date: December 13, 2020
Traveled To: Mexico

 Verified Customer

Overall:
Coverage:
Cost:
Claims:Did Not File A Claim

Customer Comments

Covered Covid-19 which is excellent!

Reviewed By: Felicia M.
Location: Arkansas
Review Date: December 13, 2020
Traveled To: Mexico

 Verified Customer

Overall:
Coverage:
Cost:
Claims:Did Not File A Claim

Customer Comments

Didn't file a claim

Reviewed By: Charles S.
Location: Missouri
Review Date: September 28, 2020
Traveled To: United States

 Verified Customer

Overall:
Coverage:
Cost:
Claims:Did Not File A Claim

Customer Comments

Very easy to navigate the website and purchase a plan. We really needed a plan that would pay no matter what. You are one of the only ones who had this - and had it at a reasonable cost. We did talk to customer service because the airline changed the dates of travel. It was no hassle to change the dates on the policy. We will work with you again!! Thanks so much.

Reviewed By: THOMAS E.
Location: Oklahoma
Review Date: September 28, 2020
Traveled To: French Polynesia

 Verified Customer

Overall:
Coverage:
Cost:
Claims:Did Not File A Claim

Customer Comments

Reviewed By: Viola C.
Location: Illinois
Review Date: September 24, 2020
Traveled To: Greece

 Verified Customer

Overall:
Coverage:
Cost:
Claims:Did Not File A Claim

Customer Comments

I did not file a claim, but had my coverage transferred to similar flights for next year. I was happy at how easy that was to do and appreciative of the help and understanding under the circumstances.

Reviewed By: Patrick A.
Location: Texas
Review Date: August 1, 2020
Traveled To: United States

 Verified Customer

Overall:
Coverage:
Cost:
Claims:Did Not File A Claim

Customer Comments

Very easy to purchase. They had a good follow up with the policy.

Share Your Experience

Review Pandemic Plus Plan by April