Average Rating:
Reviewed By: Edward O.
Location: Texas
Review Date: February 22, 2021
Traveled To: Mexico
Verified Customer
Customer Comments
Reviewed By: Boris K.
Location: New Jersey
Review Date: May 9, 2020
Traveled To: Turks and Caicos Islands
Verified Customer
Customer Comments
Reviewed By: Arthur H.
Location: California
Review Date: April 6, 2020
Traveled To: Mexico
Verified Customer
Customer Comments
Reviewed By: Jeremy M.
Location: Florida
Review Date: March 13, 2020
Traveled To: Germany
Verified Customer
Customer Comments
Reviewed By: Clayton B.
Location: Florida
Review Date: February 10, 2020
Traveled To: New Zealand
Verified Customer
Customer Comments
Reviewed By: KATHY M.
Location: Idaho
Review Date: November 26, 2019
Traveled To: Israel
Verified Customer
Customer Comments
Reviewed By: ZANG X.
Location: Minnesota
Review Date: November 25, 2019
Traveled To: France
Verified Customer
Customer Comments
Reviewed By: bette t.
Location: Colorado
Review Date: November 24, 2019
Traveled To: South Africa
Verified Customer
Customer Comments
Reviewed By: David M.
Location: New Hampshire
Review Date: November 24, 2019
Traveled To: Australia
Verified Customer
Customer Comments
Reviewed By: Dennis S.
Location: California
Review Date: November 24, 2019
Traveled To: Spain
Verified Customer
Customer Comments
Reviewed By: Frank N.
Location: Arizona
Review Date: November 23, 2019
Traveled To: Greece
Verified Customer
Customer Comments
Reviewed By: Veronica G.
Location: North Carolina
Review Date: November 12, 2019
Traveled To: United Arab Emirates
Verified Customer
Customer Comments
Reviewed By: Norah C.
Location: New Jersey
Review Date: September 28, 2019
Traveled To: Spain
Verified Customer
Customer Comments
Reviewed By: Natalia C.
Location: Florida
Review Date: September 25, 2019
Traveled To: Brazil
Verified Customer
Customer Comments
Reviewed By: Melissa R.
Location: Florida
Review Date: September 6, 2019
Traveled To: Chile
Verified Customer
Customer Comments
Reviewed By: Larry S.
Location: New Jersey
Review Date: July 3, 2019
Traveled To: United States
Verified Customer
Customer Comments
Reviewed By: Kamron M.
Location: Texas
Review Date: May 15, 2019
Traveled To: Israel
Verified Customer
Customer Comments
Response From AXA
We would like to offer our condolences for your loss and thank you for contacting us about your experience filing your claim. We value you as a customer and are very sorry that you have had an unpleasant experience with having your claim processed. We understand from our claim processor that your claim was processed and, that based on additional information you supplied, a portion of the claim was submitted for payment and they have already reached out to you requesting additional information. We will take your experience into consideration as we work towards improving our policy and processes to ensure that these issues do not arise in the future.
Reviewed By: Curtis W.
Location: Oklahoma
Review Date: April 11, 2019
Traveled To: Thailand
Verified Customer
Customer Comments
Reviewed By: thomas f.
Location: Montana
Review Date: April 2, 2019
Traveled To: Australia
Verified Customer
Customer Comments
Response From AXA
Thank You for contacting us about your claim. Your claim was originally processed under the Trip Delay benefit in which the benefit paid $100/per person for a 1 day trip delay. Your claim has been further reviewed and we were able to clarify that the flights were cancelled due to inclement weather resulting in Alaska Air pre-cancelling all flights that week. Due to the pre-cancelled flights, additional claim payments were processed and the payments will be mailed to you on April 16, 2019.
Reviewed By: richard n.
Location: California
Review Date: December 14, 2018
Traveled To: Italy
Verified Customer
Customer Comments
Reviewed By: Paul B.
Location: Texas
Review Date: December 3, 2018
Traveled To: United States
Verified Customer
Customer Comments
Reviewed By: PEI T.
Location: California
Review Date: November 20, 2018
Traveled To: United States
Verified Customer
Customer Comments
Reviewed By: Paul H.
Location: Arizona
Review Date: October 29, 2018
Traveled To: United Kingdom
Verified Customer
Customer Comments
Reviewed By: Stephen B.
Location: California
Review Date: June 6, 2018
Traveled To: Italy
Verified Customer
Customer Comments
Reviewed By: Sherman E.
Location: Virginia
Review Date: May 31, 2018
Traveled To: Hungary
Verified Customer
Customer Comments
Reviewed By: Betty H.
Location: California
Review Date: May 3, 2018
Traveled To: Vietnam
Verified Customer
Customer Comments
Reviewed By: Arlene B.
Location: New Jersey
Review Date: April 16, 2018
Traveled To: Brazil
Verified Customer
Customer Comments
Reviewed By: Diana L.
Location: California
Review Date: March 14, 2018
Traveled To: New Zealand
Verified Customer
Customer Comments
Reviewed By: Hsin-Lun T.
Location: Texas
Review Date: March 12, 2018
Traveled To: Italy
Verified Customer
Customer Comments
Reviewed By: KEVIN S.
Location: Wisconsin
Review Date: March 2, 2018
Traveled To: Australia
Verified Customer
Customer Comments
Review Silver Plan by AXA
Response From AXA
Thank you for your feedback. We apologize for any difficulties you may have experienced in filing a claim. We appreciate your comments and continually use customer feedback to improve our customer service experience. We have processed your claim and mailed your claim check on 2/6/20. If you have further questions related to your claim, our claims service center is happy to answer them for you. We hope you will consider us again for future travel.