Average Rating:
Reviewed By: Nikita J.
Location: Washington
Review Date: March 17, 2020
Traveled To: Canada
Verified Customer
Customer Comments
Reviewed By: Lynda M.
Location: California
Review Date: February 28, 2020
Traveled To: Mexico
Verified Customer
Customer Comments
Reviewed By: Heather W.
Location: Connecticut
Review Date: November 23, 2019
Traveled To: Germany
Verified Customer
Customer Comments
Reviewed By: MICHELLE W.
Location: New Jersey
Review Date: November 21, 2019
Traveled To: Italy
Verified Customer
Customer Comments
Reviewed By: Leandro C.
Location: Florida
Review Date: August 28, 2019
Traveled To: Brazil
Verified Customer
Customer Comments
Reviewed By: Kimberly C.
Location: California
Review Date: August 4, 2019
Traveled To: Peru
Verified Customer
Customer Comments
Reviewed By: Paul Z.
Location: Massachusetts
Review Date: July 3, 2019
Traveled To: Portugal
Verified Customer
Customer Comments
Reviewed By: Kristen K.
Location: New Jersey
Review Date: June 28, 2019
Traveled To: Mexico
Verified Customer
Customer Comments
Reviewed By: Michael L.
Location: Massachusetts
Review Date: April 10, 2019
Traveled To: Jamaica
Verified Customer
Customer Comments
Reviewed By: william h.
Location: Michigan
Review Date: April 3, 2019
Traveled To: United States
Verified Customer
Customer Comments
Reviewed By: Jeffrey S.
Location: Washington
Review Date: March 30, 2019
Traveled To: Mexico
Verified Customer
Customer Comments
Response From RoamRight
Jeff,
Thank you for taking the time to leave a review.
As detailed in the denial letter sent to you after we reviewed your claim in June 2018, the reason you detailed is not a covered reason for trip interruption or trip delay as defined by the policy. Please be advised that unfortunately we cannot deviate from the policy language when adjudicating the claims.
If you would like to discuss your claim in more detail, you can contact us by calling 1-877-906-3950 and press 1 for Arch RoamRight when prompted.
Regards,
The RoamRight Team
Reviewed By: Jody C.
Location: California
Review Date: February 11, 2019
Traveled To: Australia
Verified Customer
Customer Comments
Reviewed By: Amy B.
Location: Georgia
Review Date: February 11, 2019
Traveled To: Dominican Republic
Verified Customer
Customer Comments
Reviewed By: Antonio R.
Location: South Carolina
Review Date: January 29, 2019
Traveled To: Bahamas
Verified Customer
Customer Comments
Reviewed By: Frederick S.
Location: Minnesota
Review Date: January 28, 2019
Traveled To: United States
Verified Customer
Customer Comments
Reviewed By: Pamela G.
Location: North Carolina
Review Date: January 28, 2019
Traveled To: United States
Verified Customer
Customer Comments
Reviewed By: Archit S.
Location: Washington
Review Date: January 22, 2019
Traveled To: France
Verified Customer
Customer Comments
Reviewed By: Pablo S.
Location: Oregon
Review Date: January 22, 2019
Traveled To: Mexico
Verified Customer
Customer Comments
Reviewed By: Donald G.
Location: South Carolina
Review Date: November 29, 2018
Traveled To: Portugal
Verified Customer
Customer Comments
Reviewed By: Nancy M.
Location: Arizona
Review Date: November 25, 2018
Traveled To: Thailand
Verified Customer
Customer Comments
Reviewed By: Donald G.
Location: South Carolina
Review Date: November 20, 2018
Traveled To: United States
Verified Customer
Customer Comments
Response From RoamRight
Donald,
Thank you for taking the time to leave a review.
Please know that our claims turnaround time is inflated due to the recent hurricanes and it is not indicative of our usual claims adjudication time.
As you know, your claim has been assigned to a claims examiner and is in their queue to be reviewed.
If you have any further questions about your claim, feel free to contact our claims department.
Regards,
The RoamRight Team
Reviewed By: erica d.
Location: South Carolina
Review Date: November 20, 2018
Traveled To: United States
Verified Customer
Customer Comments
Response From RoamRight
Erica,
Thank you for taking the time to leave a review.
Your claim was submitted on October 9th and it has since been assigned to a claims administrator. It is currently nearing the top of the administrator’s queue.
Because of an influx of claims as a result of the recent hurricanes, our claims adjudication time has been inflated. We are diligently working to review all submitted claims as soon as possible, and we ask for your patience during this process.
If you have any further questions, please feel free to contact our claim team.
Regards,
The RoamRight Team
Reviewed By: Jeffrey B.
Location: Vermont
Review Date: October 23, 2018
Traveled To: Italy
Verified Customer
Customer Comments
Reviewed By: Steven S.
Location: Florida
Review Date: October 22, 2018
Traveled To: Ireland
Verified Customer
Customer Comments
Reviewed By: Judy L.
Location: Washington
Review Date: October 10, 2018
Traveled To: Italy
Verified Customer
Customer Comments
Response From RoamRight
Thank you for taking the time to reach out to us.
We are sorry to hear about your family member’s diagnosis, and we send our thoughts to you and your family.
We apologize for any miscommunication on our end regarding the documentation we need in order to process your claim. A member of our claims department will be calling you to confirm receipt of your documentation as well as to clarify if we need anything additional.
Regards,
The RoamRight Team
Reviewed By: james b.
Location: Georgia
Review Date: September 3, 2018
Traveled To: Bosnia and Herzegovina
Verified Customer
Customer Comments
Reviewed By: Ann C.
Location: New York
Review Date: May 16, 2018
Traveled To: Thailand
Verified Customer
Customer Comments
Response From RoamRight
Ann,
Thank you for taking the time to reach out to us. We have reached a decision on your claim and you should be hearing from us shortly if you have not already. We apologize for any delay.
Regards,
The RoamRight Team
Reviewed By: Raymond K.
Location: California
Review Date: May 12, 2018
Traveled To: United States
Verified Customer
Customer Comments
Reviewed By: Jeffrey B.
Location: Vermont
Review Date: April 7, 2018
Traveled To: United States
Verified Customer
Customer Comments
Reviewed By: JM
Location: North Carolina
Review Date: March 27, 2018
Traveled To: Nepal
Verified Customer
Customer Comments
Review Preferred by RoamRight
Response From RoamRight
Mr. Hurley,
In order to process your claim, we require a copy of the correspondence between you and the leasing company, indicating that you could not take your trip. While you have supplied us with a copy of the lease, we still require a letter from the leasing company stating that you did not stay in the condo during the dates of your trip. If you do not have such documentation, please let us know.
You also mention that your wife has "some issues not connected with anything in the trip." If these are medical issues, you may also have coverage for a medical claim for trip cancellation. If you have supporting documents for information regarding this, we can revisit your claim in view of these circumstances. In these cases, we have a specific Attending Physician Statement form that needs to be completed by a doctor to verify any medical issues that may impede travel. Upon request, we can email this form to you directly.
Someone from the Arch RoamRight claims team will reach out to you today to help clarify the matter for you and walk you through the information we need in order to process your claim.
Thank you,
The Arch RoamRight Team