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In order to file a travel insurance claim or for general questions or help about the policy that you purchased, please contact the provider of your travel insurance policy. The name of your provider can be found in the email confirmation that you received after buying travel insurance.


INSURANCE PROVIDER CLAIMS CONTACTS:


 

Allianz Global Assistance

To submit a Allianz Global Assistance claim, please use the below contact information:

Claims

    • Phone: (800) 334-7525
    • Fax: (804) 673-1469
    • Email: [email protected]
  • 24 Hour Emergency Assistance
    • Within U.S.A. & Canada: (800) 284-8300
    • Outside U.S.A. & Canada: (804) 281-6708
  • Mailing Address
    • Allianz Global Assistance Claims Department
      P.O. Box 72031
      Richmond, VA 23255-2031

 

April Travel Protection

To submit a Claim or to contact our 24/7 Assistance Team, please use the below contact information. Claims may be faxed, emailed, or sent via mail.

Claims & 24/7 Assistance

    • Toll Free, within U.S.A. & Canada: (800) 774-3970
    • Call Collect, outside the U.S.A. & Canada: (305) 455-0307
    • Fax: (305) 455-1565
    • Email: [email protected]
  • Mailing Address
    • April Travel Protection
      11900 Biscayne Blvd, Suite 600
      Miami, FL 33181

 

AXA Assistance USA

To submit a Claim or for 24 Hour Emergency and Travel Assistance, please use the below contact information:

Claims & 24 Hour Emergency and Travel Assistance

    • Toll Free: (855) 327-1472
    • Outside the U.S.: (312) 356-5967
    • Email: [email protected]
  • Mailing Address
    • AXA Assistance USA
      P.O. Box 260337
      Miami, FL 33126

 

CSA Travel Protection

To submit a CSA claim, please use the below contact information:

Claims

    • Phone: (800) 541-3522
    • Fax: (877) 300-8670, International: (858) 810-2505
    • Email address: [email protected]
  • Mailing Address
    • CSA Travel Protection
      P.O. Box 939057
      San Diego, CA 92193-9057

 

International Medical Group (IMG)

International Medical Group (IMG) ClaimsTo submit an IMG claim, please use the below contact information:

Claims

  • 24 Hour Emergency Assistance
    • Within U.S.A. & Canada: (800) 628-4664
    • Outside U.S.A. & Canada: (317) 655-4500
    • Mailing Address
      • International Medical Group Claims Department
        P.O. Box 88500
        Indianapolis, IN 46208-0500

     

    RoamRight

    To submit a RoamRight claim, please use the below contact information:

    Claims

      • Phone: (855) 762-6252
      • Fax: (443) 279-2901
      • Email: [email protected]
    • 24 Hour Emergency Assistance
      • Within U.S.A. & Canada: (866) 443-6971
      • Outside U.S.A. & Canada: (443) 279-7335
    • Mailing Address
      • RoamRight Claims c/o Arch Insurance Company
        11350 McCormick Rd., Suite 102
        Hunt Valley, MD 21031

     

    Travel Guard

    To submit a Travel Guard claim, please use the below contact information:

    Claim & 24 Hour Emergency Assistance

    • Mailing Address
      • Travel Guard International
        3300 Business Park Drive
        Stevens Point, WI 54482

     

    Travel Insured International

    To submit a Travel Insured International claim, please use the below contact information:

    Claims

      • Phone: (800) 243-2440 (Toll-Free USA/Canada)
      • Phone: (860) 528-7663 (Collect Outside USA/Canada)
      • Fax: (860) 256-0518
      • Email: [email protected]
    • Mailing Address
      • Travel Insured International, Attention: Claims Department
        855 Winding Brook Drive, PO Box 6503
        Glastonbury, CT 06033-6503

     

    Travelex Insurance Services

    To submit a Travelex claim, please use the below contact information:

    Claims

      • Phone: (866) 968-2061
      • Fax: (877) 367-2496
      • Email: [email protected]
    • 24 Hour Emergency Assistance
      • Within U.S.A. & Canada: (855) 892-6495
      • Outside U.S.A. & Canada: (603) 328-1373
    • Mailing Address
      • Claims Administration Office for Stonebridge Casualty Insurance Company
        4600 Witmer Industrial Estates, Suite 6
        Niagara Falls, NY 14305

     

    Travelex Insurance Services

    To submit a Travelex claim for Travel Plus and TraveLite, please use the below contact information:

    Claims

      • Phone: (888) 322-6776 (Option 2)
      • Fax: (905) 523-9019
      • Email: [email protected]
    • 24 Hour Emergency Assistance
      • Within U.S.A. & Canada: (866) 866-8155
      • Outside U.S.A. & Canada: (240) 330-1532
    • Mailing Address
      • Old Republic Insurance Company
        4600 Witmer Industrial Estates, Suite 6
        Niagara Falls, NY 14305

     


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Our Trusted Providers Include

  • Travel Guard AIG
  • Allianz Global Insurance
  • April Travel Protection
  • AXA
  • CSA Travel Protection
  • RoamRight
  • Travel Insured International
  • Travelex Insurance

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