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In order to file a travel insurance claim or for general questions or help about the policy that you purchased, please contact the provider of your travel insurance policy. The name of your provider can be found in the email confirmation that you received after buying travel insurance.


INSURANCE PROVIDER CLAIMS CONTACTS:


 

Allianz Global Assistance

To submit an Allianz Global Assistance claim, please use the below contact information:

Claims
Phone: (800) 334-7525
Fax: (804) 673-1469
Email: [email protected]

24 Hour Emergency Assistance
Within U.S.A. & Canada: (800) 284-8300
Outside U.S.A. & Canada: (804) 281-6708

Mailing Address
Allianz Global Assistance Claims Department
P.O. Box 72031
Richmond, VA 23255-2031


 

April Travel Protection

To submit a Claim or to contact our 24/7 Assistance Team, please use the below contact information. Claims may be faxed, emailed, or sent via mail.

Claims & 24/7 Assistance
Toll Free, within U.S.A. & Canada: (800) 774-3970
Call Collect, outside the U.S.A. & Canada: (305) 455-0307
Fax: (305) 455-1565
Email: [email protected]

Mailing Address
April Travel Protection
11900 Biscayne Blvd, Suite 600
Miami, FL 33181


 

AXA Assistance USA

To submit a Claim or for 24 Hour Emergency and Travel Assistance, please use the below contact information:

Claims & 24 Hour Emergency and Travel Assistance
Toll Free: (855) 327-1472
Outside of the USA: (312) 356-5967
Email: [email protected]

Mailing Address
AXA Assistance USA
P.O. Box 260337
Miami, FL 33126


 

CSA Travel Protection

To submit a CSA claim, please use the below contact information:

Claims
Phone: (800) 541-3522
Fax: (877) 300-8670, International: (858) 810-2505
Email address: [email protected]

Mailing Address
CSA Travel Protection
P.O. Box 939057
San Diego, CA 92193-9057


 

International Medical Group (IMG)

International Medical Group (IMG) ClaimsTo submit an IMG claim, please use the below contact information:

Claims
Phone: (800) 628-4664
Fax: (317) 655-4505
Click here to download an IMG claim form

24 Hour Emergency Assistance
Within U.S.A. & Canada: (800) 628-4664
Outside U.S.A. & Canada: (317) 655-4500

Mailing Address
International Medical Group Claims Department
P.O. Box 88500
Indianapolis, IN 46208-0500


 

John Hancock Insurance Agency, Inc.

To submit a claim, please use the below contact information:

Claims
USA: 1-866-888-7803 (Toll Free)
Outside USA / Collect Calls: 317-582-2660
Email: [email protected]

24 Hour Emergency Assistance
USA: 1-866-888-7150 (Toll Free)
Outside USA / Collect Calls: 317-582-2690

Mailing Address
Starr Travel Claims
c/o Seven Corners
303 Congressional Blvd.
Carmel, IN 46032


 

RoamRight

To submit a RoamRight claim, please use the below contact information:

Claims
Phone: (855) 762-6252
Fax: (443) 279-2901
Email: [email protected]

24 Hour Emergency Assistance
Within U.S.A. & Canada: (866) 443-6971
Outside U.S.A. & Canada: (443) 279-7335

Mailing Address
RoamRight Claims c/o Arch Insurance Company
11350 McCormick Rd., Suite 102
Hunt Valley, MD 21031


 

Travel Guard

To submit a Travel Guard claim, please use the below contact information:

Claim & 24 Hour Emergency Assistance
Toll Free: (800) 826-1300
Outside of the USA: (715) 345-0505 (call collect)
Click here to submit a claim online

Mailing Address
Travel Guard International
3300 Business Park Drive
Stevens Point, WI 54482


 

Travel Insured International

To submit a Travel Insured International claim, please use the below contact information:

Claims
Phone: (800) 243-2440 (Toll-Free USA/Canada)
Phone: (860) 528-7663 (Collect Outside USA/Canada)
Fax: (860) 256-0518
Email: [email protected]

Mailing Address
Travel Insured International, Attention: Claims Department
855 Winding Brook Drive, PO Box 6503
Glastonbury, CT 06033-6503


 

Travelex Insurance Services

To submit a Travelex claim, please use the below contact information:

Claims
Phone: (855) 205-6054
Fax: (715) 303-6328
Email: [email protected]

24 Hour Emergency Assistance
Within U.S.A. & Canada: (855) 892-6495
Outside U.S.A. & Canada: (603) 328-1373
Text: (858) 260-0622

Mailing Address
Berkshire Hathaway Specialty Insurance Company
PO Box 31003
Charlotte, NC 28231-1003


 

Travelex Insurance Services

To submit a Travelex claim, for policies purchased prior to December 1, 2017, please use the below contact information:

Claims
Phone: (866) 968-2061
Fax: (877) 367-2496
Email: [email protected]

24 Hour Emergency Assistance
Within U.S.A. & Canada: (855) 892-6495
Outside U.S.A. & Canada: (603) 328-1373

Mailing Address
Claims Administration Office for Stonebridge Casualty Insurance Company
4600 Witmer Industrial Estates, Suite 6
Niagara Falls, NY 14305
 


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Our Trusted Providers Include

  • Travel Guard AIG
  • Allianz Global Assistance
  • April Travel Protection
  • AXA Assistance USA
  • CSA Travel Protection
  • Global Trip Protection
  • IMG
  • John Hancock Travel Insurance
  • RoamRight
  • Travel Insured International
  • Travelex Insurance

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