AXA Assistance USA is a subsidiary of the AXA Group, a French insurance and finance firm with operations worldwide. The company’s AXA Assistance Group organizations facilitate a variety of travel, health and concierge services to diverse consumers.
The AXA Assistance Support Network
By its own estimates, the company maintains a workforce of 6,900 trained support staff members at 38 multinational installations. It also has an exclusive team of 230 correspondents that specialize in logistics and medical services. With a total of almost 32,000 localized service providers, AXA Assistance processed some 9.4 million claims in 2014 alone.
The AXA Group possesses some 50 years of experience as an insurer. Its commitment to industry-level standards, like compliance with international quality management and secure payment frameworks, might set it apart from some other providers.
AXA Assistance USA’s Service Offerings
AXA Assistance insurance policy consumers can rely on features like 24-hour, globally available hotlines for claim filing and other essentials. In addition, the fact that the company isn’t limited solely to insurance products might make it easier to expand your policy with security, travel assistance, and concierge perks.
Of course, it’s always wise to be proactive about comparing their offerings to alternatives. Some features may not be explicitly listed as coverage benefits yet still remain available due to factors like extensive provider support networks and high vetting standards. Diligent investigation is the best way to find a good trip insurance policy match.
What Do People Say?
According to the Better Business Bureau, AXA Assistance maintains an A+ rating even though it isn’t BBB Accredited. As of early March 2016, no consumer complaints about the company’s Chicago location had been filed with the BBB.
Past travelers who made claims said that the process was smooth and straightforward. Others simply liked the fact that they could choose from a range of predefined and customizable coverage plans that provided them with more peace of mind.
While some travelers complained about the high costs of their policies, the firm does offer a number of different options. Travelers who think they want to purchase a specific AXA Assistance USA plan should remember to compare it to the firm’s other offerings by modifying the proposed coverage terms to see how much they might save.
AXA Assistance USA plans are underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio.