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ABOUT TRUST ONLINE

Claims

In order to file a travel insurance claim or for general questions or help about the policy that you purchased, please contact the provider of your travel insurance policy. The name of your provider can be found in the email confirmation that you received after buying travel insurance.

TRAVEL INSURANCE PROVIDER CLAIM CONTACTS:

Allianz Global Assistance: To submit a Allianz Global Assistance claim, please use the below contact information:

  • Claims
    • Phone: (800) 334-7525
    • Fax: (804) 673-1469
  • 24 Hour Emergency Assistance
    • Within U.S.A. & Canada: (800) 284-8300
    • Outside U.S.A. & Canada: (804) 281-6708
  • Mailing Address
    • Allianz Global Assistance Claims Department
      P.O. Box 72031
      Richmond, VA 23255-2031

RoamRight: To submit a RoamRight claim, please use the below contact information:

  • Claims
    • Phone: (855) 762-6252
    • Fax: (443) 279-2901
  • 24 Hour Emergency Assistance
    • Within U.S.A. & Canada: (866) 443-6971
    • Outside U.S.A. & Canada: (443) 279-7335
  • Mailing Address
    • RoamRight Claims c/o Arch Insurance Company
      11350 McCormick Rd., Suite 102
      Hunt Valley, MD 21031

Travel Guard: To submit a Travel Guard claim, please use the below contact information:

  • Claim & 24 Hour Emergency Assistance
    • (800) 826-1300
    • (715) 345-0505 (If overseas, call collect.)
  • Mailing Address
    • Travel Guard International
      3300 Business Park Drive
      Stevens Point, WI 54482

Travel Insured International: To submit a Travel Insured International claim, please use the below contact information:

  • Claims
    • Phone: (800) 243-2440 (Toll-Free USA/Canada)
    • Phone: (860) 528-7663 (Collect Outside USA/Canada)
    • Fax: (860) 256-0518
  • Mailing Address
    • Travel Insured International, Attention: Claims Department
      855 Winding Brook Drive, PO Box 6503
      Glastonbury, CT 06033-6503

Travelex Insurance Services: To submit a Travelex claim, please use the below contact information:

  • Claims
    • Phone: (866) 968-2061
    • Fax: (877) 367-2496
  • 24 Hour Emergency Assistance
    • Within U.S.A. & Canada: (855) 892-6495
    • Outside U.S.A. & Canada: (603) 328-1373
  • Mailing Address
    • Claims Administration Office for Stonebridge Casualty Insurance Company
      4600 Witmer Industrial Estates, Suite 6
      Niagara Falls, NY 14305

Travelex Insurance Services: To submit a Travelex claim for Travel Plus and TraveLite, please use the below contact information:

  • Claims
    • Phone: (888) 322-6776 (Option 2)
    • Fax: (905) 523-9019
  • 24 Hour Emergency Assistance
    • Within U.S.A. & Canada: (866) 866-8155
    • Outside U.S.A. & Canada: (240) 330-1532
  • Mailing Address
    • Old Republic Insurance Company
      4600 Witmer Industrial Estates, Suite 6
      Niagara Falls, NY 14305

VacationGuard: To submit a VacationGuard claim, please use the below contact information:

  • Claims
    • Phone: (877) 401-6522
    • Fax: (877) 367-2496
  • 24 Hour Emergency Assistance
    • Within U.S.A. & Canada: (855) 892-6496
    • Outside U.S.A. & Canada: (603) 328-1372
  • Mailing Address
    • Claims Administration Office for Stonebridge Casualty Insurance Company
      4600 Witmer Industrial Estates, Suite 6
      Niagara Falls, NY 14305

 

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